Internalizing Feedback

As you’ve seen in some previous posts, I’ve been traveling around the world to listen and interact with our customers or potential customers. One thing (possibly two) became VERY clear to me!

  1. How do I use “your stuff”?
  2. How do we continue the dialog throughout the year (in addition to conferences and meet ups)

I’ve been a little bit quiet doing some research and sharing this feedback with our team. To that end, I’ve been looking at documentation, PowerPoint decks, YouTube content and anything else I can get my hands on! (Leave a comment if you’ve got a secret “go to” place) The next step is to do a classic gap analysis of core assets and what are customers asking for; is there a gap? In the end, I’ve come up with the consultative answer! It depends! 🙂

In all seriousness, it depends where you’re at on the spectrum of adoption and deployment. Our mission on the Microsoft Intune for Education CxE Customer Pursuit Team, is to accelerate adoption / deployment as well as improve our product. So, think of our team as prior to adoption or right at the point of making that decision. That’s the lens we’re looking through.

As I look through our collateral, I’ve found some good stuff out of the gate! I’d love to get feedback on who’s seen or used this site on Microsoft Education Documentation and Resources. For me, it captured the essence of the first point above. As seen below, there’s the “Why Microsoft 365 Education” as well as the Deployment Overview. Then we have the following steps:

  1. Cloud Deployment
  2. Device Management
  3. Tools for Teachers


However, in our typical fashion, I found these to be lengthy articles or “how to’s”. Granted, we’ve broken it down into five or so steps in each section. However, I’d like to take it one step further and create “workshop” based materials with corresponding videos breaking the steps down further. (Based off of the “tasked-based video” concept of I4ESnacks / I believe this will further visualize and bring to life the docs which are out there.

Please leave feedback, thoughts or questions! There will be more regarding the second reflection point later!

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